Insurance01
30 → 1 Day Cycle
Underwriting transformation
30 → 1 day64 → 382 team11m → <1m hold
A 30-day underwriting cycle cut to one day in 5.5 weeks. Built ownership maps, streamlined workflows, and led process innovation.
USAA→
Portfolio · Vol. 01 · MMXXVIGreater Austin · Available worldwideFig. 001 — Operator
A capabilities portfolio by
Brittani · "Tani"
SAEUNthe operator
insurance & risk ops✦music & entertainment✦creative tech
Plate 01↳ The operator, in frame
I build structure inside complexity — across rooms most people never see in the same career.
est.
2007 — 18 yrs
based
Greater Austin, TX
impact
$1B+ revenue
range
156 companies · 3 stacks
18 YEARS✦$1B+ REVENUE IMPACT✦156 COMPANIES OPERATED✦2× GRAMMY NOMINATIONS✦MULTI-PLATINUM✦#1 & #2 BILLBOARD SONGWRITER / PRODUCER✦343 CONTRIBUTORS TRAINED✦4 INSURERS · 4 CRISIS ORGS✦30 → 1 DAY UNDERWRITING CYCLE✦18 YEARS✦$1B+ REVENUE IMPACT✦156 COMPANIES OPERATED✦2× GRAMMY NOMINATIONS✦MULTI-PLATINUM✦#1 & #2 BILLBOARD SONGWRITER / PRODUCER✦343 CONTRIBUTORS TRAINED✦4 INSURERS · 4 CRISIS ORGS✦30 → 1 DAY UNDERWRITING CYCLE✦
02 / 10The Thesis — Why I'm in the Room
Most operators run one stack.
I run three — at the same time.
The conventional org chart wants you in a lane. I move between three because the work demands it: insurance & risk operations for the rigor, music & entertainment for the high-stakes leadership reps, and creative tech for the build muscle.The combination is the product.
01Stack
Insurance & Risk Ops
USAA · Progressive · State Farm · MVW
13 yrs across claims, underwriting, catastrophe ops.
02Stack
Music & Entertainment
COO of a 156-co. ecosystem · 24 yrs
#1 & #2 Billboard songwriter/producer. Multi-platinum. 2× Grammy noms. Booking, contracts, mgmt, artist development, rollouts, PR & crisis, tours, events, merch, image consulting.
03Stack
Creative Tech & AI
Self-taught HTML / Python / JS
CRM & dashboard builds. Multi-model AI workflows.
03 / 10By the Numbers — Receipts, not Rhetoric
The work, measured.
$0B+
Revenue Impact
2008 — present
0
Companies Operated
MYJ Inc. ecosystem · 20+ industries
0
Contributors Trained
10 cross-functional teams
0 → 1
Underwriting Cycle Days
USAA · 5.5 weeks
0
Talent Placed
Grammy noms / major placements
0d
LA Wildfire Response
1M Meta licenses · crisis ops
04 / 10Selected Work — Portfolio
Projects that scale, not slog.
Auto02
$150M+ BDC Build
From zero to #1 sales rank
$150M+ revenue#1 rank 9 mo9 stores · 3 states
Built the Business Development Center from scratch across nine dealerships. Automated lead handling, standardized training, and online sales.
KBLB / Nissan→
Music03
156-Company Ecosystem
COO of a creative empire
$28.5M revenue343 trained2× Grammy noms
Oversaw 156 companies across 20+ industries. Built intern pipeline, directed production camps, placed 83 artists to Grammy noms or major placements.
MYJ Inc.→
Crisis04
8-Day Crisis Stand-Up
Infrastructure under fire
8 days1M licenses1,000+ relocated
Coordinated four grassroots orgs during historic LA wildfires. Stood up Kindness Hub on a 1M-license Telegram backbone. Built relocation heat maps for 100+ horses.
LA Wildfire Response→
Insurance05
$250K Authority
Bodily injury & fraud detection
$250K limitSleuth AwardFraud patterns
Claims generalist to bodily injury rep with up to $250K authority. Recognized with the Sleuth Award for fraud pattern detection.
Progressive→
Tech06
AI & Automation Systems
From zero to multi-model orchestration
HTML/JS/PythonCRM buildsAI workflows
Self-taught HTML, Python, JavaScript. Built CRMs, dashboards, websites, and multi-model AI automation pipelines from scratch.
Self-Taught Build→
05 / 10Pattern Recognition
Different industries. Same broken pattern.
01
USAA
Underwriting
The Problem
Cycle-time bloat & unclear ownership
The Fix
Built a "who handles what" map. Standardized the workflow. Killed handoff confusion.
Receipt
30 days → 1 day · 5.5 wks
→02
Nissan
BDC
The Problem
No system for inbound leads
The Fix
Built the BDC, hired and trained the team, automated lead handling and online sales.
Receipt
$150M+ across 9 stores · 3 states
→03
MYJ Inc.
156-Co. Ecosystem
The Problem
Fragmented teams, no infrastructure
The Fix
Designed intern pipeline, team structures, accountability. Scaled to 343 across 10 teams.
Receipt
$28.5M revenue · 2024–2025
→04
LA Fires
Crisis Ops
The Problem
No coordination layer under fire
The Fix
Stood up Kindness Hub on a 1M-license Telegram backbone in eight days.
Receipt
1,000+ relocated · $250K+ raised
→Missing system. Unclear ownership. Slow handoff. Same fix, every time.
06 / 11Case Studies — Four Selected
The work, up close.
Case Study · 01A 30-day cycle,
A 30-day cycle,
cut to one.
USAA · San Antonio, TX
Feb 2013 – Apr 2019
The Situation
A 30-day underwriting cycle that was choking throughput in a department staffed for far less volume than it was about to absorb.
What I Did
Built a "who handled what" chart for the life company that clarified ownership and minimized hold times. Served on the process improvement and innovation teams driving workflow, accessibility, and member-experience changes — Gold Star family alerts, hard-of-hearing prompt redesign, total-loss protection product for USAA auto loans.
30 → 1
Day cycle, in 5.5 weeks
64 → 382
Team growth during tenure
11m → <1m
Member hold times, in 63 days
Harvey
Field catastrophe team
Recognition · ALMI · ACS · Colonel Mentor Award · Claims Excellence
Case Study · 02156 companies.
156 companies.
One operator.
MYJ Inc. · Chicago → Las Vegas
Jan 2021 – Feb 2025
The Situation
A 156-company ecosystem across 20+ industries with no unified ops infrastructure — venture, product, music, talent, and brand workflows all needing coordination simultaneously.
What I Did
Designed, launched, interviewed, onboarded, and trained 343 interns from around the world. Oversaw 10 teams of 10 building processes, products, tech, and programs. Directed the longest consecutively-running writing & production camp in the business. Helped 83 songwriters, producers, instrumentalists, and artists reach Grammy noms or major placements — 41 of them interns. Outside the creative chair I wore every other hat: booking agent, contract negotiator, management, artist development, discography auditing, song registration, tour scheduling and management, events and activations, public relations and crisis management, team building, image consulting, product building and launching, merch design and distribution, and song / album / tour rollouts.
$28.5M
Revenue 2024–2025
2×
Personal Grammy noms
#1 & #2
Billboard songwriter/producer
Q. Jones
Exec-produced final doc soundtrack
Recognition · Camps & collaborators: Ludacris & Disturbing Tha Peace · Shawty Redd on Young Jeezy, Future · Hero The Producer · Brandon Christian (Atlantic Records) · 5x5 Media & the late Seth Firkins · Lighthouse & the late Paulus Boler · Kanye West · Offset · Rich The Kid · Lil Wayne · Mike Dean — and many more.
Case Study · 03Four orgs,
Four orgs,
one crisis.
LA Wildfire Response · Volunteer
2025 – current
The Situation
A historic LA wildfire event with displaced residents, animals, and no coordination layer under fire across the multiple grassroots orgs trying to help.
What I Did
Stood up Kindness Hub coordination infrastructure on a 1M-license Telegram backbone in eight days. Co-developed workforce relocation, the relocation heat map for 100+ horses across 664 secured acres, and fundraising flow across four organizations: Kindness Hub, Equity on Fire, Make It Rain Foundation, Sparki Creative.
8 days
Stand-up to operational
1M
Meta licenses deployed
1,000+
Residents relocated
$250K+
Raised
Recognition · Crisis ops · infrastructure · fundraising · workforce dev
Case Study · 04Built the system.
Built the system.
$150M+ followed.
KBLB / San Marcos Nissan · 9 stores · 3 states
Apr 2008 – May 2012
The Situation
Nine dealerships across three states with no inbound lead system, no BDC, no online sales process — and a sales floor working from gut, not pipeline.
What I Did
Built the Business Development Center from zero. Hired, trained, and managed the team. Automated lead handling and the online sales process. Standardized training, dealer websites, and conversion across the entire group.
$150M+
Total revenue attributable
#1
Sales rank, 9 consecutive months
9 stores
3 states
BDC + Web
Built from zero
Recognition · Sales Consultant → Training, Website & BDC Builder
07 / 11The Arc — 18 Years · Two Stacks in Parallel
Eighteen years.
Two stacks. One operator.
Most résumés flatten time into bullets. Mine runs sideways: the career stack above the line, the creative & community stack below — in parallel for nearly two decades.
Career2008–12
KBLB · Nissan
Sales → Training, Website, BDC Builder
#1 sales 9 mo. Built BDC & online sales across 9 stores / 3 states → $150M+.
Career2013–19
USAA
Claims Adjuster → L&H Underwriter I
30 → 1 day cycle in 5.5 wks. Dept 64 → 382. ALMI · ACS · Colonel Mentor Award. Harvey field cat team.
Career2019–22
Progressive
Claims Generalist → Bodily Injury Rep
Up to $250K authority. Sleuth Award — fraud pattern detection.
Creative / Community2021–25
MYJ Inc. / KW Camp
COO — 156-Company Ecosystem
343 interns onboarded across 10 teams. 83 Grammy noms / major placements. 2× personal Grammy noms. #1 & #2 Billboard. Quincy Jones final doc EP. $28.5M.
Career2022–24
State Farm
WCCI Complex Property
Earthquake-cert. Wildfire, water, large-loss.
Creative / Community2023–•
Hollywood
Women in Tech — Social + mentorship
Community work alongside the career stack.
Creative / Community2024
Chicago
Sakofa Peace Garden
Anti-gang violence design partnership with City of Chicago.
Creative / Community2025
LA Fires
4-Org Crisis Infrastructure
Kindness Hub · Equity on Fire · Make It Rain · Sparki Creative. 1M Meta licenses in 8 days.
CareerDec '25 – May '26
MVW
Data Scrubber (special project)
Record standardization at scale.
18 yrs
Operating two stacks
$1B+
Cumulative revenue impact
2×
Grammy noms · multi-platinum
4 + 4
Insurers · crisis orgs co-built
08 / 11The Power Stack — 9 / 9
What I'm hired for.
Org charts, process maps, RACI, ownership clarity, throughput diagnostics. Tools: Lucidchart, Whimsical, Airtable, Notion, Monday, ClickUp, MS Project.
Supporting Stack16 areas
The toolkit behind the toolkit.
Project mgmt · Vendor & partner mgmt · Process improvement · Customer experience · Change mgmt · Compliance & risk · Brand & comms · Crisis comms · Events · Executive support · Contract awareness · Mentorship · Documentation · Stakeholder mgmt · Negotiation · Execution & cognitive endurance.
09 / 11How I Work — The Operating System
When you bring me in,
this is the order of operations.
Step · 01
Diagnose
Find the bottleneck
Map the actual workflow vs. the assumed one. Locate the missing system, the unclear ownership, the slow handoff.
→Step · 02
Design
Architect the fix
Build the org chart, process map, ownership matrix, and tooling spec that the team can actually run.
→Step · 03
Deploy
Stand it up
Pilot, instrument, iterate. Cycle times drop. Hold times drop. Throughput climbs.
→Step · 04
Train
Transfer ownership
Hire, onboard, mentor. The system has to run without me — that's the test.
→Step · 05
Optimize
Operational analytics
Feedback loops, continuous improvement, anomaly detection. Keep the gain.
→10 / 11 — The Intangibles
Hard skills get me the meeting. These are why people remember me afterward.
01
Pattern recognition across unrelated domains
02
Composure under crisis & ambiguity
03
Translation between technical and creative
04
Ownership without ego
05
Speed of cold start to operating-at-level
06
Solutions orientation, growth mindset
11 / 11 — The Close
If you've made it this far, we should probably be talking.
Email
tani.saeun@gmail.com
Open mail →Direct line(949) 755-9498
Call now →Based
Greater Austin area
Available worldwide · Remote-first · Open to relocation
↓ Download the full Capabilities Deck — 26 pp · Vol. 01
B. Saeun · Capabilities · Vol. 01 · 2026 · File 026 / 026